Privacy Policy

How we handle your personal data

Last updated: September 2026

This Privacy Policy explains how 4Drive Hungary collects, uses, stores, and protects your personal data when you use our website or services. We are committed to transparency and comply with applicable data protection regulations.

Who We Are

4Drive Hungary operates at Belvaros-Lipotvaros, Budapest, Hungary. We provide an online platform connecting customers with local vehicle rental companies across Hungary. When you book through our website, your data is shared with the rental company that will issue the rental agreement and provide the vehicle.

For questions about this policy, contact us at [email protected].

Data We Collect

When you visit our website or submit a contact form or review, we may collect the following information:

  • Name and email address when you fill out contact or review forms
  • Messages and content you submit through these forms
  • Technical data including IP address, browser type, operating system, and referring URLs
  • Server logs recording page visits, timestamps, and user interactions for security and performance monitoring

We do not collect payment card details directly. Online payment processing is handled by third-party payment processors who operate under their own privacy policies.

Booking Data

When you make a booking, your personal details - including name, contact information, driving licence data, and travel dates - are processed by our booking system and shared with the rental company fulfilling your reservation. The rental company requires this information to prepare the rental agreement, verify your identity at pick-up, and communicate with you about your booking.

The rental company acts as an independent data controller for the rental agreement itself. They may collect additional data during the vehicle handover, including licence verification, documentation of the vehicle condition, and records of any incidents during the rental period. Their privacy practices are governed by their own policies.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve functionality and analyse visitor behaviour. These include:

  • Essential cookies required for the booking system to function
  • Analytics cookies that help us understand how visitors navigate the site and which pages are most useful
  • Session cookies that maintain your preferences during a single visit

You can control cookie settings through your browser. Disabling certain cookies may limit some features of the website.

How We Use Data

We use collected data for the following purposes:

  • Processing and confirming bookings, and sending booking vouchers
  • Responding to contact form enquiries and published reviews
  • Maintaining website security and troubleshooting technical issues
  • Analysing website performance and visitor patterns to improve user experience
  • Complying with legal obligations and preventing fraud

We do not use your personal data for marketing purposes without explicit consent. We do not sell or rent your data to third parties for their marketing use.

Sharing

Your personal data is shared only in the following circumstances:

  • With the rental company that will provide your vehicle, as necessary to fulfil your booking
  • With payment processors to handle the booking advance paid online
  • With analytics and hosting providers who support our website infrastructure
  • When required by law, regulation, or valid legal process

Third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify. They may not use your information for their own purposes.

Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Booking records are typically kept for up to seven years for accounting and legal compliance. Contact form submissions and server logs are retained for shorter periods based on operational needs.

After the retention period expires, we securely delete or anonymise your data so it can no longer be associated with you.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you
  • Correction: ask us to update inaccurate or incomplete information
  • Deletion: request that we delete your data when it is no longer needed
  • Restriction: request that we limit how we use your data in certain circumstances
  • Objection: object to processing based on legitimate interests
  • Portability: receive your data in a structured, machine-readable format

To exercise these rights, contact us at [email protected] with your request. We will respond within the timeframe required by applicable law. Some requests may require identity verification to protect your data from unauthorised access.

Contact

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your data, reach us at:

Email: [email protected]
Address: Belvaros-Lipotvaros, Budapest, Hungary
Hours: Mon-Sun: 8:00 AM - 8:00 PM (GMT+1)

We will respond to privacy enquiries within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority in your jurisdiction.